Authored by Patrick Botz, Vice President of Solutions Marketing, VPI

VoIP call recording software has finally come of age, offering the same advanced level of functionality and reliability as traditional recording systems. Organizations across the globe have recognized the tremendous benefits of VoIP communications and VoIP call recording software. New IP Communications platforms allow organizations to flatten, consolidate and extend their communications architecture. VoIP communications are also enabling a trend toward smaller, distributed contact centers.

The Significant Benefits of VoIP Communications:

Reduced operational costs are often one of the major drivers for investing in VoIP communications and VoIP call recording software. In a recent survey conducted by IDC – a global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets – 63.4 percent of business respondents reported the need to cut costs as the primary reason for upgrading to a VoIP service. Overall, IDC estimates that a VoIP system can reduce telephony-related expenses by 30 percent. In a traditional TDM environment, moving and adding telephone lines can be expensive. For example, the average employee moves desks once per year and the cost to move a traditional phone is $75.14 per change, and changes can take days to complete. Whereas, in a VoIP telephony world, moves, adds and changes can often be performed via a single Web-based software interface.

Enhanced disaster recovery is also a significant benefit to VoIP communications and new VoIP call recording software systems. Prior to the advent of VoIP communications and VoIP call recording software, the ability to re-route communications during a natural disaster had been achieved via the services of multinational corporations with the budget to build alternative circuits to reroute their traffic. However, the flexibility built into IP-based voice communications has given small businesses access to the same disaster response capabilities as large corporations.

Today’s more advanced VoIP Call Recording software systems also have tremendous benefits versus traditional recording systems. If planned and implemented properly, centralized VoIP Call Recording can remove the need to implement recording capabilities at remote sites and provides for more efficient use of recording resources.

VoIP Call Recording Software – What You Need to Know:

There are several things to consider when implementing a new VoIP call recording software system. VoIP call recording systems should use open standards and protocols and be able to adapt to evolving needs in order to interoperate with future technologies without replacement. Proprietary, hardware-based call recording systems are becoming a thing of the past.

Organizations are embracing the many benefits and capabilities offered by new VoIP communications platforms. However, all too often, the ability of their VoIP call recording software system to fully leverage those capabilities is somewhat lacking. Some VoIP call recording software systems can only record audio in very specific environments and have great difficulty capturing all of the important call information or metadata necessary to easily search for and find important calls. Some VoIP call recording software systems simply hit a wall and cannot record IP telephone, radio and multimedia communications in certain environments. It’s crucial to implement an advanced VoIP call recording software system that can adapt and evolve as needs and technologies change, as well as extensive functionality to fully maximize the capabilities of the latest VoIP platforms.

To learn more about the latest developments and advancements in VoIP call recording software, visit VPI-corp.